pklak Privacy Policy – How We Protect Your Data

01Who We Are

pklak ("we", "us", "the Platform") operates the online betting and gaming platform available at pklak.app. This Privacy Policy applies to all services offered through pklak, including sports betting, casino games, instant games, account management, and any other features available on the platform.

pklak is the data controller for the personal information you provide when registering and using the platform. This means we are responsible for deciding how and why your data is collected and processed. If you have any questions about how pklak handles your data, you can reach us at [email protected].

This Privacy Policy is intended to be read alongside the pklak Terms and Conditions. Together, these two documents set out the full framework governing your use of pklak and how we manage your information.

02Data We Collect

pklak collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the site, and in some cases from third parties such as payment providers. Below is a clear breakdown of the categories of data we collect.

03Why We Collect Your Data

pklak only collects personal data where there is a clear and legitimate reason to do so. We do not collect data speculatively or for purposes beyond what is described in this policy. The main reasons we collect your data are:

• To operate your account — We need your identity and contact details to create and manage your pklak account, verify your identity, and communicate with you about your account.
• To process transactions — Your financial data is required to process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate records of your transaction history.
• To comply with legal obligations — pklak is required by applicable law to verify the identity of players, maintain transaction records, and report certain activities to relevant authorities.
• To prevent fraud and protect security — Technical and usage data helps pklak detect suspicious activity, prevent unauthorised access, and protect the integrity of the platform.
• To improve the platform — Aggregated and anonymised usage data helps pklak understand how players use the platform and make improvements to the user experience.
• To support responsible gaming — Betting history and usage patterns help pklak identify players who may be experiencing gambling-related harm and offer appropriate support.

04How We Use Your Data

The personal data pklak holds about you is used in the following ways. We only use your data for the purposes listed here — if we ever need to use it for a new purpose, we will update this policy and notify you.

• Verifying your identity during registration and at subsequent verification checkpoints.
• Processing your deposits and withdrawals and maintaining your account balance.
• Sending you account-related communications such as transaction confirmations, security alerts, and support responses.
• Monitoring your account for signs of fraudulent activity, money laundering, or terms violations.
• Providing customer support and resolving disputes related to your account or bets.
• Sending you promotional communications about pklak offers and bonuses — you can opt out of these at any time.
• Analysing platform usage to improve performance, fix bugs, and develop new features.
• Complying with legal and regulatory requirements applicable to pklak's operations.

05Data Sharing

pklak does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment providers — We share necessary financial data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification services — Where required, we may share identity documents with third-party KYC verification providers to confirm your identity. These providers are bound by strict confidentiality obligations.
• Legal and regulatory authorities — pklak may be required by law to disclose certain data to government authorities, law enforcement agencies, or regulatory bodies. We will only do so where legally required and will notify you where permitted by law.
• Technology service providers — pklak uses third-party technology providers for hosting, analytics, and security monitoring. These providers process data on our behalf and are contractually required to handle it securely and only for the purposes we specify.
• Fraud prevention — In cases of suspected fraud or financial crime, pklak may share relevant data with other platforms or industry bodies to prevent harm.

06Cookies and Tracking

pklak uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit pklak. Cookies do not contain your personal details such as your name or payment information.

pklak uses the following types of cookies:

• Essential cookies — These are required for the platform to function. They keep you logged in, remember your session, and enable core features. You cannot opt out of essential cookies while using pklak.
• Analytics cookies — These help pklak understand how players navigate the platform, which pages are most visited, and where users encounter problems. This data is aggregated and anonymised.
• Preference cookies — These remember your settings and preferences, such as your preferred language or display options, so you do not have to set them every time you visit.
• Security cookies — These help pklak detect and prevent fraudulent activity and protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of pklak. For full details on how to manage cookies in your browser, refer to your browser's help documentation.

07Data Retention

pklak retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal compliance policies. The specific retention periods for different categories of data are as follows:

• Account and identity data — Retained for the duration of your account and for a minimum of five years after account closure, as required for anti-money laundering compliance.
• Transaction records — Retained for a minimum of five years from the date of each transaction.
• Betting history — Retained for the duration of your account and for two years after account closure.
• Support communications — Retained for two years from the date of the last communication.
• Technical and usage data — Retained for up to 12 months in identifiable form, after which it is anonymised or deleted.

When data is no longer required, pklak deletes or anonymises it securely. If you request deletion of your account, pklak will delete or anonymise your personal data subject to any legal retention obligations that apply.

08Your Rights

As a pklak player, you have the following rights over your personal data. You can exercise any of these rights by contacting pklak support at [email protected]. We will respond to all requests within a reasonable timeframe.

09Security

pklak takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration.

• All data in transit between your device and pklak is encrypted using TLS (Transport Layer Security).
• Sensitive data stored on pklak servers is encrypted at rest.
• Access to personal data within pklak is restricted to authorised personnel on a need-to-know basis.
• pklak conducts regular security reviews and vulnerability assessments of its systems.
• Suspicious login attempts and unusual account activity are monitored and flagged automatically.
• Two-factor authentication is available for your pklak account and is strongly recommended.

While pklak takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for pklak and never share your login credentials with anyone.

10Children's Privacy

pklak is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use pklak or provide any personal information to us.

If pklak becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on pklak, please contact us at [email protected] so we can investigate and take action promptly.

11Updates to This Policy

pklak may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via their registered contact details and update the effective date at the top of this page.

We encourage you to review this Privacy Policy periodically. Continued use of pklak after any update constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using pklak and contact support to close your account.

Minor changes such as formatting corrections or clarifications that do not affect the substance of the policy may be made without specific notification.

12Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how pklak handles your personal data, please get in touch with our support team. We are available around the clock and will respond to all privacy-related enquiries promptly.